Sue Norton 20 year award cropped 1

In Sue’s 20 years she has had roles in the maintenance department, transportation, and as head groundskeeper. She is CPR certified and a Certified Pool Operator. Sue is a valuable member of the RiverMead Team and she enjoys her responsibilities and especially working with the residents.

Sue is a great lover of the outdoors, which makes her a natural for her roles at RiverMead. She enjoys tending to her gardens at her home in Hancock. She and her husband have a teenage son and they enjoy fishing and being active.

Sue is pictured receiving her Twenty Year award with Diane Tisdale; Human Resources Director and Bill James; Chief Executive Officer.

People looking to move to a community often assess location, services, culture, reputation, financial strength and most importantly a community’s future. It’s a big task that sometimes requires expert advice. RiverMead recently presented a program to address this challenge. Please find the high-points below.

Keith Robertson, Managing Director of ZieglerKeith Robertson, Managing Director of Ziegler, one of the nation’s leading underwriters of financing for non-profit senior living providers, presented a national overview of CCRCS. A commonality that senior consumers share is that they are looking for communities with a high level of resident input and involvement, transparency, accountability, amenities, a hospitality culture and a sense of greater community engagement. A benefit of non-profit communities, such as RiverMead is the transparency and financial disclosure available to consumers. Non-profits offer access to audited financial statements, public disclosures, and have regulatory requirements.

Jaime Conley, RiverMead’s CFOJaime Conley, RiverMead’s CFO, spoke about the benefits of a CCRC and how to evaluate them based on industry metrics. Jaime led a discussion on the benefits of a LifeCare (Type A- all inclusive and most extensive) contract which serves as a financial asset to the resident. Jaime also discussed other criteria to evaluate a CCRC using qualitative and quantitative measures, mission, reputation, transparency in financial reporting, long term and strategic planning, occupancy and other financial ratios. Jaime also noted that RiverMead has a prevailing “open door” policy for questions directed to senior management and the Board of Trustees.

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